CAPA Solution

CAPA Solution

Title

Corrective and Preventive Actions (CAPA) enables enterprises to manage their issues, corrective actions with optimal efforts and resolutions. It provides deep analysis into customer issues/corrective actions to help enterprises optimize their processes and costs.

Objectives

Provide a role based consistent view of CAPA across enterprise business units for management with a deep insight and learning dashboards on issues and actions across enterprise.
Implements a comprehensive CAPA systems to better manage usage of resources and solutions covering business units to ensure production cost savings.

Solution

• Hybrid and modular REST APIs for managing the business workflow, notifications and audits.
• Integrated dashboard with deep analytics on the issues and actions and multiple visualizations to enable process and cost optimizations.
• Integrated machine learning to forecast volume of issues, specific inputs on processes in business units.

Benefits

• Single repository for all customer complaints and solutions accessible across business units.
• Mitigation of risks and improvement of processes.
• Analytics on types of issues, actions and opportunities for process optimizations and cost savings.
• Predictive analytics on volume and stress areas.

Solution Stack

• Apache solr for search and filter.
• Spring Boot REST API's.
• AngularJS for web and mobile UI.
• Django framework for Admin management.
• Ngx-Charts for visualization, D/W for analytics.