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Complaint Management Repository for Leading Manufacturing Enterprise in India

This system assists leading manufacturing enterprises in managing customer complaints and tracking preventive actions across their manufacturing units in various countries.

Objectives

  • Implement a comprehensive CAPA (Corrective and Preventive Action) system to effectively manage resource usage and solutions across business units, ensuring optimal solutions and cost savings in production.

Solution

  • Designed and implemented a structured workflow for efficient management of customer complaints.
  • Initiated preventive actions to mitigate risks and improve processes
  • Provided role-based access for Analysts, Department users, and HOD.
  • Implemented search and filter functionalities to identify similar solutions for current problems based on previously implemented solutions.

Benefits

  • Efficient management of customer complaints.
  • Mitigation of risks and improvement of processes.
  • Identification of sources of issues and their root causes.
  • Planning and documentation of solutions to avoid the recurrence of similar issues.
  • Single repository for all customers complaints and solutions accessible across business units.

Development Environment

  • Frontend: ReactJS for web and mobile UI development.
  • Backend: Spring Boot Java REST APIs for robust backend services.
  • Apache Solr for efficient search functionality.
  • Django framework for additional backend functionalities.

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